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Making calls from prison in the United Kingdom remains a significant financial burden for inmates and their families. With rising costs and complex regulations, understanding how to reduce these expenses is crucial for maintaining vital family connections. This comprehensive guide explores the current costs, available options, and practical ways to make prison calls more affordable in the UK.
Prison phone calls in the UK are primarily managed by BT's Pin Phone system, which was implemented to maintain security and prevent unauthorized communications. The costs vary depending on several factors:
Standard Calling Rates (2024)
Landline calls: 10p per minute
Mobile calls: From 25p per minute
Connection fee: 10p per call
International calls: Vary by destination but typically start at 25p+ per minute
Rising Costs Over Time
The cost of prison phone calls has seen significant increases over the past decade:
2010: Average cost was 7p per minute to landlines
2015: Increased to 9p per minute
2024: Now at 10p per minute for landlines, 24p+ for mobiles
Understanding how the prison phone system works is essential for managing costs effectively. Inmates receive a unique PIN and must register approved phone numbers before making calls. All calls are monitored and recorded, with time limits typically ranging from 10 to 30 minutes per call. Credit must be purchased in advance, with minimum top-up amounts starting at £5, while maximum credit allowances vary by prison. While unused credit does roll over, this is subject to specific terms and conditions.
To break it down:
- Inmates receive a unique PIN
- They must register approved phone numbers
- Calls are monitored and recorded
- Time limits apply (usually 10-30 minutes per call)
- Credit must be purchased in advance
One of the most effective ways to reduce prison call costs is to use landlines instead of mobile phones. The difference in rates (4p per minute) can lead to huge savings over time. For example, based on four weekly 15-minute calls, families can save approximately £33.60 per month simply by using a landline instead of a mobile phone. For just £19.99 per month you can get a landline that diverts from the prison phone to any mobile of your choice, and charges you the landline rate rather than the mobile rate. Have a look at our success stories page to see how we have saved customers hundreds, or use our savings calculator to find out how much we can save you today!
Additionally, many prisons offer reduced rates during off-peak times, such as evenings (after 6 PM), weekends, and bank holidays, potentially offering savings of up to 25% on standard rates.
Alternative communication methods can also help reduce overall costs. The Email a Prisoner Service charges 40p per email, making it more cost-effective than phone calls for brief communications. Some prisons also offer Purple Visits (video calls), which are either free or lower cost than traditional phone calls, though they require an internet connection and compatible device. These services need to be booked in advance but can provide significant savings while maintaining personal contact.
Maximizing call efficiency is another crucial strategy for reducing costs. Families should pre-plan conversations, making lists of important topics to discuss and avoiding small talk that wastes precious minutes. Scheduling calls at convenient times for both parties and keeping important information ready can help make the most of each call. For non-urgent matters, written communication through letters (using second-class stamps at 75p) or prison email services can be more cost-effective.
It's important to understand your rights regarding prison communications. Prison Rule 35 and the Human Rights Act 1998 (Article 8) provide the legal framework for prisoner communications, while Prison Service Instructions (PSIs) offer specific guidance. If issues arise with call costs or service, there is a clear complaints process: first raising concerns with the prison directly, then contacting the Prisoners' Families Helpline, and if necessary, submitting complaints to the Prison and Probation Ombudsman.
Several organizations provide support for families struggling with prison call costs. The Prison Advice and Care Trust (PACT), Prisoners' Families and Friends Service, local prison visitor centres, and various religious organizations and charities offer financial assistance and guidance. Advocacy groups such as the Prison Reform Trust, Howard League for Penal Reform, Criminal Justice Alliance, and Families Outside work tirelessly to address the issue of high prison phone costs at a systemic level. Contact details for all of the above can all be found on our resources page.
Effective budgeting strategies are essential for managing prison call costs. Families should set weekly or monthly call budgets, track call durations and costs carefully, and consider sharing costs among family members when possible. Combining different communication methods – such as regular letters, in-person visits, email services, video calls, and prison voicemail systems – can help create a more cost-effective communication strategy while maintaining strong family connections.
Remember that rates and services mentioned may be subject to change, and it's always important to verify current rates and available services with the specific prison facility. Additionally, regulations and available services can vary between facilities, so checking your local prison's specific requirements is essential for developing the most effective communication strategy.
The maintenance of family connections during incarceration plays a vital role in rehabilitation and successful reintegration into society. By implementing these cost-saving strategies and staying informed about available options, families can better manage the financial burden of prison calls while maintaining these essential relationships. With careful planning and utilization of all available resources, it's possible to significantly reduce the cost of staying in touch with incarcerated loved ones while ensuring these crucial family bonds remain strong throughout the period of imprisonment.
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