Cheap Prison Phone Calls:
Frequently asked questions

For just £19.99 per month, you can enjoy unlimited minutes, helping you stay connected with your loved one in prison without worrying about high costs. This is one of the cheapest prison phone call solutions available, making it easier for families to keep in touch, and inmates to call from prison.

Our service works by providing you with a unique landline number that your loved one in prison can call. When they dial this number, the call is automatically forwarded to your mobile phone at a much lower rate than typical prison call charges. This setup ensures that you pay less for each call, whether it’s a quick chat or a longer conversation. By using our service, you can enjoy cheap prison calls without the stress of high fees and being tied to a landline.

Once you sign up and complete your purchase, you'll receive your unique landline number almost instantly. We send it to you via both email, so you’ll have immediate access to start using the service. This quick setup ensures that you can begin saving on prison calls right away.

If you have any questions or need support, our customer service team is here to help. You can contact us here via email,  or through our website’s contact form. We’re committed to providing friendly and efficient service to ensure all your needs are met.

Canceling your service with Prison Call is straightforward. If you no longer need the service, simply contact our customer support team, and they will assist you with the cancellation process. We understand that circumstances can change, and we aim to make the process as easy as possible for you.

Calling a UK mobile from prison can cost around 25p-35p per minute or more. With our service, you can reduce this to just 4p per minute on average, saving you up to 80% on your calls. On average we save our customers around £100 per month. Traditional prison phone call rates can be very high, especially for regular or long-duration calls. Our service reduces these costs significantly, helping you manage your budget while staying connected with your loved one.

Getting cheap prison calls to your mobile is easy with our service. Once you sign up, we provide you with a local landline number that your loved one in prison can call. These calls are then forwarded to your mobile at a much lower rate. This setup ensures that you receive all calls at a fraction of the usual cost, making it an affordable way to stay in touch.

Yes, we do! For just £19.99 per month, you get unlimited minutes, allowing you to talk to your loved one as much as you need without worrying about extra charges. It's a straightforward, affordable way to stay connected. Our monthly  plan has a fair usage policy of 3300 minutes a month. Thats roughly 50 hours of talking time. 95% of our customers use less than this, but don’t worry, if you do run over, our top-up rate is charged at 8p per minute. A top-up of £10 will get you roughly 2.5hrs extra talking time. If you wish to add more minutes contact us here and one of our team can assist you.

If you need to receive calls from multiple prisoners or international locations, please contact us here directly or our page of International Call Packages. We can discuss your specific needs and explore any available options to ensure you stay connected, no matter where the call is coming from.

We understand that sometimes plans change. If you decide our service isn’t right for you after signing up, please contact us here within our 14 day cooling period (check our terms and conditions for details). Our team will assist you with the return process, ensuring your experience with us is as smooth as possible.

No, there is no setup fee for our service. You pay a simple monthly subscription fee of £19.99, which covers all the features, including unlimited minutes and the provision of a local landline number.

There are no hidden charges with our service. The £19.99 monthly fee includes everything you need to stay connected with your loved one in prison. You won’t encounter any unexpected fees.

If your payment fails, you will receive a notification via email. We will attempt to process the payment again, but if it continues to fail, your service may be temporarily suspended until the issue is resolved. Please update your payment information to avoid disruptions.

If you no longer need your plan, you can easily cancel the service by contacting our customer support team. We’re here to assist you in closing your account and ensuring there are no further charges. We appreciate your business and hope our service was helpful during your time of need.

If you need to change your payment method, or your circumstances have changed, please get in touch with our customer support team and we will be happy to assist you. Contact us here.

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal for added convenience and security.

Currently, we do not offer a pause or suspension option for our service. However, you can cancel your subscription at any time and reactivate it when you need it again. Contact us here for more assistance!

Our service is primarily designed for use within the UK. However we do offer family and international packages. Contact us here for more assistance!

There are no restrictions on call times or durations with our service. You can receive calls at any time, and since we offer unlimited minutes (subject to our fair usage policy of 3500 mins) , there’s no need to worry about how long your conversations last.

Our service is designed to support one prisoner per account. If you need to receive calls from multiple prisoners, please set up additional plan, or contact our support team to discuss potential solutions.

All UK prisons allow calls to local landline numbers, and it is quite rare that one of our number will be rejected. If this is the case contact us and one of our support team will help you set up a new number completely free of charge.

If your provided landline number is not working, please contact our support team immediately. We will troubleshoot the issue and provide a solution to get your service up and running as quickly as possible.

Our service is designed for voice calls only and does not support video calls. However, we are always exploring ways to improve our service, so stay tuned for any future updates.

We do not currently offer discounts for long-term subscriptions, but our monthly rate of £19.99 offers exceptional value with unlimited minutes included, and is competitively priced in the market.

At this time, tracking call history and usage is not available through our service. However with our  offer of unlimited minutes you don’t need to worry about monitoring your usage. (3000 mins is roughly 50 hours!)

Yes, our customer support team is available to assist with any technical issues you might encounter. We’re here to ensure your service runs smoothly, so don’t hesitate to reach out if you need help.

Our service is offered on a month-to-month basis with no long-term contract. You can cancel anytime free of charge penalty, giving you flexibility and peace of mind.

You can change the mobile number linked to your prison landline. Just contact one of our support team for assistance.

Yes, we offer a 14-day cooling period. If you’re not happy with our service within the first 14 days, contact us to discuss a refund or other solutions to ensure your satisfaction. Our aim is to provide the best possible service to our customers, so your feedback matters!

Our service is compatible with all UK prisons. However, it’s always best to check with the specific facility to ensure they allow calls to local landline numbers. If you encounter any issues, our support team is here to help.

Your landline number is activated immediately after your payment is processed. You will receive your local landline number via email (roughly within two hours), and you can start using it right away, subject to it being authorised by the prison.

If you stop receiving calls, check to ensure the prisoner is still using the correct local landline number. If the issue persists contact us here for more assistance!

Yes, your plan will continue to work if the prisoner is transferred to another facility, as long as the new prison allows calls to the provided local landline number. If there are any issues, please contact our support team for assistance.

There is no limit on the number of calls you can receive (from the same number). Your plan includes unlimited minutes, so you can receive as many calls as necessary without worrying about exceeding a cap.