When a family member or loved one goes to prison, it can be a confusing and overwhelming experience for those on the outside. Families often have many questions about how to support their incarcerated loved one and navigate the prison system. This article addresses some of the most commonly asked questions from families of inmates, providing helpful information on key areas such as communication, financial support, visits, and general well-being.
Staying connected with a loved one in prison is one of the most important ways to provide support. Fortunately, there are several methods for staying in touch, though each has its own rules and restrictions.
Phone Calls
Inmates are generally allowed to make outgoing calls to a list of approved phone numbers. These calls are often time-limited, and the cost of calls can vary depending on the facility. To get on your loved one’s approved list, they may need to submit your phone number to the prison, where it will be checked and added to their call list. Families may also be able to use special services to reduce the cost of prison phone calls.
Letters
Writing letters is a traditional and widely accessible way to keep in contact with an inmate. Letters sent to and from prisons are typically screened and monitored for security reasons, so it’s important to avoid sending any prohibited items or discussing illegal activities. Make sure to include the inmate’s name, prisoner number, and the address of the facility clearly on the envelope.
Emails
Some prisons offer email services through platforms like Email a Prisoner, where families can send messages that are printed and delivered to inmates. This option is faster than regular mail but often comes with a small fee. In some cases, inmates may also be able to respond via email.
Yes, families and friends can send money to their incarcerated loved ones, which can be used for various purposes within the prison. This money is usually deposited into the inmate’s personal account, which allows them to purchase items from the prison canteen or shop, such as toiletries, snacks, and additional clothing.
How to Send Money
In the UK, money can be sent electronically via the official government service, which allows families to send funds directly to an inmate’s prison account. To send money, you will need the inmate’s name, date of birth, and prison number. The process typically takes around three working days for the money to appear in the inmate’s account.
Alternatively, some prisons may accept cheques or postal orders made out to HM Prison Service, though this method may take longer to process.
Spending Limits
Inmates are usually limited in how much money they can spend each week, depending on their status within the prison. This is regulated by the prison’s Incentives and Earned Privileges (IEP) scheme, which may allow more privileges for inmates with good behavior.
Visiting a loved one in prison can provide emotional support and help maintain family bonds during incarceration. However, prison visits have strict rules and procedures that must be followed.
Booking a Visit
To visit an inmate, you must first be placed on their approved visitor list. The inmate needs to submit your name and details to the prison, where they will be vetted for security purposes. Once approved, you can book a visit through the prison’s visiting system, which is often done online or by phone.
What to Expect During a Visit
Visits are typically held in designated visiting areas and may last from 30 minutes to several hours, depending on the facility and the inmate’s privileges. You will be subject to a security check before entering the prison, and there are strict rules on what you can bring with you. Most prisons have specific dress codes for visitors, so check with the prison beforehand to ensure you are complying with their rules.
During the visit, physical contact may be limited, and conversations may be monitored for security reasons.
While you cannot send most items directly to an inmate, there are exceptions for approved items like books, magazines, and clothing. These items must often come from approved suppliers or online retailers, meaning you can’t just drop off or mail in packages yourself.
Books and Magazines
Many prisons allow families to send books or magazines to inmates, but these must usually be purchased new from approved retailers. Used books or personal items are typically not allowed due to security concerns. Always check the specific prison’s guidelines, as rules can vary from one facility to another.
Clothing
If an inmate is permitted to receive clothing, it may need to be sent via an approved provider or handed over during a visit. Some prisons have restrictions on the type of clothing allowed, such as banning certain colors or items with logos or hoods.
Mental health is a significant concern for many inmates, and family support plays a crucial role in maintaining emotional well-being. If your loved one is struggling with anxiety, depression, or other mental health issues, encourage them to seek help from the prison’s mental health services. These services often include counselors, psychologists, and support groups.
As a family member, you can help by staying in regular contact, offering emotional support, and encouraging your loved one to engage in positive activities like educational programs or exercise. If you believe your loved one’s mental health is in immediate danger, such as if they are expressing suicidal thoughts, you should notify the prison staff as soon as possible.
Healthcare services are available in all UK prisons, providing inmates with access to medical care when needed. If your loved one has a chronic illness, injury, or mental health condition, make sure they inform the prison’s healthcare team upon arrival. This ensures that they continue to receive the treatment and medication they need.
In some cases, family members can provide valuable medical information or documentation to prison healthcare staff, especially if the inmate has complex medical needs. It’s important to communicate directly with the prison healthcare unit to ensure your loved one is receiving appropriate care.
Supporting an inmate’s reintegration into society after prison is crucial for their successful transition back into the community. Many inmates face challenges such as finding employment, securing housing, and managing finances upon release.
Education and Vocational Training
Encourage your loved one to participate in educational or vocational programs while in prison. Many prisons offer courses that allow inmates to gain skills, qualifications, and work experience that can improve their job prospects post-release. Families can provide moral support and motivation, which can be a powerful influence in helping inmates take advantage of these opportunities.
Financial Planning
Help your loved one prepare for financial responsibilities after release by discussing savings, budgeting, and planning for life outside prison. Some prisons allow inmates to set up savings accounts, which can provide a financial cushion upon release. Offering advice or assistance with setting up an external bank account can also be beneficial.
If you are concerned about your loved one’s treatment or conditions in prison, you have the right to raise these concerns. Start by encouraging your loved one to follow the internal prison complaints system, which is often the quickest way to address issues.
If the issue is not resolved through the prison’s process, families can escalate complaints to external organizations such as HM Prison and Probation Service (HMPPS) or the Prison Ombudsman. These bodies oversee the prison system and can investigate more serious concerns, such as mistreatment or inadequate living conditions.
Having a family member or loved one in prison can be a challenging experience, but staying informed and maintaining communication are essential ways to provide support. Whether through regular phone calls, visits, or financial assistance, your involvement can make a positive difference in your loved one’s life during their incarceration.
If you have additional concerns or need more information, many prisons provide family liaison services or support groups designed to assist relatives of inmates. Reaching out to these resources can help you navigate the complexities of the prison system and offer the best possible support for your loved one.
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